Getting Information Regarding My Account
Visit the Michigan Child Support Service website to access your account. Please follow the instructions (PDF) if you need help.
By dialing our phone number, 231-922-4660, you automatically access the Interactive Voice Response Unit, or the IVR. The IVR will ask you to press 1 for English or 2 for Spanish, and then you will hear selections from the main menu. It is important that you listen to each option completely:
- Press Option 1 to access case-specific information. The IVR will prompt you for your social security number, and request that you enter your 4 digit Personal Identification Number, or PIN. If this is your 1st time accessing the IVR, it will ask you to choose your PIN by entering any 4 numbers. The IVR will then request that you verify your PIN by re-entering the 4 numbers you have chosen. You will then have to choose which court order you are inquiring about. Again, it is important to listen to each option completely. If you do not know your PIN, or the IVR does not recognize your PIN, you will need to call the Michigan State Disbursement Unit (MiSDU) by choosing Option 4 from the main menu.
- Press Option 2 to access general information.
- Press Option 3 to access information about name and address changes.
- Press Option 4 to contact the MiSDU for questions about coupons, redirection notices, direct deposit or to reset your PIN. You would also contact them regarding lost or stolen payments.
- Press Option 5 for local office options:
- To speak with your Case Manager, press 1.
- To speak with an interstate worker, press 2.
- To verify your need to attend a hearing (makes contact with the receptionists at the front desk), press 3.
A Friend of the Court will send you an annual statement (amount of support paid/disbursed) for the calendar year. There is no charge for this, but we ask that you send in your request with a self-addressed, stamped envelope to:
328 Washington Street
Traverse City, MI 49684
You may come in to the office at any time and obtain an account printout at $0.50 per page.